Terms & Conditions

Individual Annual Membership

If you are booked on a trip you will need to call between 2pm and 3pm on the day before. You are required to give 24 hours notice for trips being cancelled otherwise you will be charged in full.

All trips must be paid in full, a minimum of 10 days before the trip.

TCTA reserves the right to cancel trips if there are less than 10 people booked into a trip.

The subscription is £20.00 a year. This can be paid by Cash or cheque (cheques made payable to TCTA). Alternatively give us a call and make a credit/debit card payment over the telephone (£1.50 administration charge applies).

Only pre-booked passengers may be carried. Thanet Community Transport will not be held responsible for late arrival of any journey due to circumstances beyond their control.

Group Membership/Minibus hires

  • Groups who have their own drivers will need to produce evidence of a PSV License or Midas training. Driving licenses will need to be handed to the office prior to the use of the vehicle. Original driving licenses will need to be produced as photocopies are not accepted.
  • All bookings are subject to driver availability and may be cancelled at short notice if for any reason a driver is unavailable.
  • TCTA will not be responsible for the late arrival of any journey for whatever reason.
  • All drivers are, in the event of an accident, subject to pay the insurance excess required.
  • TCTA drivers are responsible for the passengers only when they are travelling on the vehicles. Hirers are responsible for their passengers at all other times and when they are away from the vehicle.
  • TCTA Drivers are responsible for the safety of all disabled passengers who travel in their wheelchairs. TCTA Drivers are responsible for the safe loading and security of wheelchairs.
  • All bookings are made subject to availability of buses and or drivers.
  • All bookers are requested to return the vehicles in the condition that they are collected. Failure to do so will incur a £100 cleaning charge.
  • Any graffiti that needs to be cleaned will be done so at the charge to the hirer.
  • Any journey cancelled within 48 hours of departure time will be subject to half of the quoted price of the journey, any journey cancelled within 24 hours of departure time will be subject to the full cost of the journey.

TCTA will review prices annually.

All quotes are valid for 30 days only.

All drivers are responsible for complying to the rules and regulations of the road.

All drivers will be responsible for adhering to the TCTA procedures in the event of an accident or breakdown.

All drivers are responsible for any fines, parking tickets, congestion charges or police offences.

*Please note that all calls may be recorded for training and monitoring purposes.